Back-end experience is a top priority! With over 25 years in customer interaction across various businesses, our co-founder, Maxim Ronshin, experienced its applicability in restaurants. How can AI boost F&B relations? Here are the top 5 applications currently reshaping the restaurant industry.

1. AI-powered menus are used for quick A/B testing of customer preferences and data-driven decisions. The spoiler for one of the following posts: Starbucks plans a widespread rollout, while McDonald’s personalizes drive-thru boards using license plate technology.

2. Moreover, the overall drive-thru actively incorporates natural language and chatbots to pave the way for fully automated, contactless operations.

3. Like “co-bots,” kitchen assistants enhance cooking processes, potentially reducing chef team sizes. You can Google Miso Robotics or Dexai Robotics to see them in action.

4. Connecting POS data in real-time enables swift adaptations to stock-outs in smart kitchens and also to follow customer trends and behaviors. Reducing operational burdens gives you more time to experiment with new ways for customer loyalty building and retention.

5. For example, while AI monitors food waste, foot traffic, and safety measures, you can train your staff and respond to issues. Your customer won’t notice any hiccups, only the smooth solutions you provide.

In our recent post, “5 Tips for Increasing Customer Loyalty with Artificial Intelligence,” you’ll find more ideas for your B2C relations. Have an easy AI-powered transformation!